Role Overview
Customer retention and love are what make Qeemah grow. As our Customer Success & Implementation Specialist, you will be the trusted strategic partner for new business clients across Riyadh, Jeddah, Dammam, and across the Kingdom.
You will guide business owners and finance controllers through onboarding, historic accounting data migrations (from legacy software or Excel), and help them establish zero-defect ZATCA Phase 2 compliance within days of signing up.
What You Will Do
- Accelerate Customer Onboarding: Guide SME and enterprise customers through the initial setup of Qeemah, including chart of accounts customization, opening balances, tax rules, and multi-branch configuration.
- ZATCA Fatoora Integration Assistance: Walk client administrators step-by-step through generating OTPs on the ZATCA portal and connecting their cryptographic CSID to Qeemah.
- Run Live Product Training: Host engaging product walkthroughs and interactive Q&A sessions for client finance teams and retail cashiers.
- Advocate for Customers: Collect feedback, identify UX stumbling blocks, and partner directly with our engineering and product teams to continuously improve the platform.
- Drive Retention & Expansion: Proactively monitor customer health scores, identify expansion opportunities (additional branches, inventory add-ons), and minimize churn.
What We Are Looking For
- 3+ years of B2B customer success, client onboarding, or software implementation experience in SaaS or ERP.
- Accounting & Business Acumen: Solid foundation in basic bookkeeping, debit/credit concepts, inventory valuation, and Saudi VAT principles.
- Native Arabic & Fluent English: Superb communication skills with the ability to clearly explain complex technical software to non-technical business founders.
- Customer-Obsessed Attitude: High empathy, patience, and prompt responsiveness when resolving customer issues.
- Location: Based in Riyadh, Saudi Arabia with availability for occasional client visits.
Nice to Have
- Experience with popular accounting software (Zoho Books, Qoyod, Wafeq, QuickBooks, or Odoo).
- Familiarity with helpdesk and CRM tools (HubSpot, Intercom, Zendesk).
What We Offer
- Competitive Package: SAR 12,000 to SAR 18,000 per month base plus quarterly performance bonuses.
- Medical Insurance: Comprehensive health coverage for employee and family.
- GOSI Enrollment: Fully compliant with Saudi labor and social insurance laws.
- Vibrant Riyadh Office: Modern office located in central Riyadh with snacks, specialty coffee, and collaborative spaces.
- Career Trajectory: Clear path to Senior Customer Success Manager or Implementation Lead as our team scales.
About Qeemah
Qeemah provides fast, reliable, and compliant financial software for modern businesses. We take the headache out of statutory compliance with automated ZATCA Phase 2 E-Invoicing, simplified VAT returns, inventory control, and multi-branch point-of-sale.
Discover why hundreds of growing enterprises switch to our cloud accounting software in Saudi Arabia every month.
Ready to apply?
Send your resume, portfolio or GitHub link, and a brief note to our talent team. We respond to every application within 3 business days.